Gallabox is a popular customer engagement platform that provides businesses with a suite of tools designed to streamline communication via WhatsApp and other messaging channels. It’s particularly useful for companies looking to integrate messaging into their CRM systems, offering functionalities such as multi-agent inboxes, workflow automation, and integrations with third-party apps. However, there are several alternatives to Gallabox that might offer better features, pricing, or support to suit specific business needs. In this guide, we will explore the top 10 Gallabox alternatives for 2025, including options like D7 Networks, Wati, DelightChat, and others.
What is Gallabox?
Gallabox is an all-in-one communication platform primarily focused on WhatsApp-based CRM solutions. It allows businesses to streamline communication by providing a unified inbox for all team members, automating workflows, and integrating with other business tools like CRMs. Gallabox is ideal for businesses looking to centralize customer communication, manage queries, and improve overall team efficiency. It’s known for its simplicity, user-friendly interface, and focus on team collaboration.
Key Features of Gallabox:
- Multi-agent WhatsApp inbox for handling customer queries efficiently.
- Workflow automation to manage leads, customer support, and follow-ups.
- CRM integrations such as Zoho, HubSpot, and more.
- Pre-designed templates for quick, consistent communication.
- Real-time analytics for performance tracking.
Top 10 Gallabox Alternatives & competitors for Your Business in 2025
While Gallabox is an excellent tool for businesses integrating WhatsApp into their customer service and CRM systems, there are numerous alternatives that offer similar or even superior features, depending on your business goals. Let’s take a look at the top 10 alternatives to Gallabox in 2025.
1. Wati – Gallabox Alternative:
Wati is another leading platform for WhatsApp Business API that enables businesses to engage with customers through WhatsApp. It offers powerful tools for managing customer inquiries, automating workflows, and integrating with other communication channels.
Key Features:
- Multi-agent inbox to handle queries from multiple agents.
- Automation tools to streamline customer communication.
- Omnichannel support including SMS, email, and WhatsApp.
Why Choose Wati?
Wati is a good choice for businesses that want an easy-to-use platform with advanced features for automation and messaging on WhatsApp.
2. DelightChat – Gallabox Alternative:
DelightChat is a customer support platform aimed at small and medium-sized businesses. It supports communication across various channels including WhatsApp, email, and social media. DelightChat focuses on delivering an easy-to-use platform with AI-driven automation.
Key Features:
- Unified inbox for all communication channels.
- AI-driven automation for handling customer queries.
- Collaboration tools for team efficiency.
Why Choose DelightChat?
It’s an ideal solution for small businesses that need an affordable, easy-to-use platform to manage customer interactions without complex setups.
3. Gupshup – Gallabox Alternative:
Gupshup is a comprehensive conversational messaging platform, offering powerful tools for businesses to engage customers across multiple channels, including WhatsApp. Gupshup is known for its advanced API capabilities and scalability for large enterprises.
Key Features:
- Advanced chatbot builder with minimal coding.
- Integration with multiple messaging platforms, including WhatsApp.
- API capabilities for marketing automation.
Why Choose Gupshup?
For large enterprises that need a scalable solution with advanced customization options, Gupshup is a top choice.
4. D7 Networks – Gallabox Alternative:
D7 Networks is a global messaging solutions provider offering robust WhatsApp API services. Designed for scalability and simplicity, it’s ideal for businesses looking to leverage WhatsApp for marketing, customer support, and transactional communication.
Key Features:
- WhatsApp Business API support
- Bulk SMS messaging
- Real-time analytics
- Scalable solutions for enterprises
Why Choose Direct7 Networks?
Direct7 Networks is an excellent choice for businesses seeking reliable and cost-effective communication solutions with exceptional delivery rates.
5. Interakt – Gallabox Alternative:
Interakt is a messaging platform designed for e-commerce businesses, providing a suite of tools to automate marketing, sales, and customer support via WhatsApp.
Key Features:
- E-commerce integrations with platforms like Shopify.
- Automated follow-ups and notifications for order updates.
- Detailed campaign tracking via analytics.
Why Choose Interakt?
For online retailers, Interakt offers an affordable and highly functional solution with e-commerce integrations.
6. AiSensy – Gallabox Alternative:
AiSensy is a messaging platform for businesses looking to leverage WhatsApp for marketing and customer support. It offers automation tools, AI-driven customer support, and bulk messaging capabilities.
Key Features:
- Bulk messaging to reach large audiences quickly.
- Automated customer support with AI-driven bots.
- Multi-agent support to scale customer service operations.
Why Choose AiSensy?
AiSensy is great for businesses that want to scale their communication efforts with automation and bulk messaging.
7. Kaleyra – Gallabox Alternative:
Kaleyra is an enterprise-level messaging platform offering a range of messaging solutions, including WhatsApp API. It’s ideal for businesses looking for a global solution with robust analytics and automation capabilities.
Key Features:
- Global reach with support for international messaging.
- Automated workflows for efficient customer communication.
- Comprehensive analytics for performance tracking.
Why Choose Kaleyra?
Kaleyra’s advanced automation and global reach make it a solid choice for large businesses with international operations.
8. Twilio – Gallabox Alternative:
Twilio is one of the most well-known messaging platforms globally, offering an extensive suite of APIs for messaging, including WhatsApp. It provides powerful customization options, scalability, and robust integration capabilities.
Key Features:
- Comprehensive messaging APIs for WhatsApp and other platforms.
- Customizable workflows to meet unique business needs.
- Advanced security and compliance features.
Why Choose Twilio?
Twilio is ideal for businesses requiring extensive customization and a high degree of flexibility in their messaging infrastructure.
9. SendPulse – Gallabox Alternative:
SendPulse is a marketing automation platform that supports SMS, email, and WhatsApp messaging. It’s an excellent choice for businesses looking for an all-in-one solution for customer engagement.
Key Features:
- Omnichannel marketing through SMS, email, and WhatsApp.
- Automation workflows for improved customer engagement.
- Email marketing tools integrated with WhatsApp and SMS.
Why Choose SendPulse?
SendPulse is best suited for businesses seeking a single platform to handle email, SMS, and WhatsApp communications.
10. Zixflow – Gallabox Alternative:
Zixflow is a messaging platform that focuses on automated workflows and messaging automation across multiple channels, including WhatsApp. It’s particularly useful for businesses looking to scale customer communication with minimal manual intervention.
Key Features:
- Automated workflow creation with visual tools.
- Multi-channel messaging across WhatsApp, email, and more.
- Robust reporting and analytics for performance tracking.
Why Choose Zixflow?
Zixflow is ideal for businesses that need to automate and optimize their messaging workflows across various channels.
Gallabox Alternatives: Comparison Table
| Feature Category | Wati | Delight Chat | Gupshup | D7 Networks | Interakt | AiSensy | Kaleyra | Twilio | SendPulse | Zixflow |
|---|---|---|---|---|---|---|---|---|---|---|
| Multi-agent Inbox | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Bulk Messaging | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Message Templates | Basic | Basic | Advanced | Advanced | Intermediate | Advanced | Advanced | Advanced | Basic | Intermediate |
| Rich Media Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Message Scheduling | Basic | Basic | Advanced | Advanced | Basic | Advanced | Intermediate | Advanced | Basic | Intermediate |
| Advanced Contact Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Custom Fields | Limited | Limited | Unlimited | Unlimited | Limited | Unlimited | Unlimited | Unlimited | Limited | Limited |
| Visual Flow Builder | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Starting Price | $35/month | $25/month | Custom | $30/month | $35/month | Custom | Custom | $10/month | $25/month | Custom |
| Free Trial | 30 days | 30 days | Custom | 14 days | 30 days | 14 days | 14 days | 30 days | 30 days | 14 days |
Conclusion
Choosing the right messaging platform depends on your business’s unique needs, goals, and budget. While Gallabox provides excellent functionality for businesses looking to centralize customer communication, alternatives like Wati, DelightChat, D7 Networks, Gupshup, Interakt, and others offer compelling features that may better align with your objectives.